Book a callKhalifa Market
Khalifa Market ran for years on WhatsApp: orders arrived as voice notes, payments were settled by hand, and delivery zones lived in the owner’s head. We replaced all of it with one grocery platform — a full catalog, wallet-free checkout supporting cash on delivery and card, delivery-zone enforcement, live order tracking, and WhatsApp-native support. Overseas family members in Dubai and London can now place Karachi orders that land in the same store, with same-day delivery slots.
Complete
details.
Khalifa Market ran for years on WhatsApp: orders arrived as voice notes, payments were settled by hand, and delivery zones lived in the owner’s head. We replaced all of it with one grocery platform — a full catalog, wallet-free checkout supporting cash on delivery and card, delivery-zone enforcement, live order tracking, and WhatsApp-native support. Overseas family members in Dubai and London can now place Karachi orders that land in the same store, with same-day delivery slots.
- Year
- 2025
- Location
- Karachi · Dubai
- Timeline
- 6 weeks
- Status
- Live
- +Grocery catalog, search & categories
- +Wallet-free checkout — COD + card
- +Delivery-zone mapping & slot booking
- +Live order tracking for customers
- +Ops dashboard & WhatsApp support
Goals
we set.
Where we aimed before a single line of code was written.
Move years of WhatsApp orders into one live storefront
Let customers order, pay and track without a single phone call
Stop delivery-zone mix-ups that were causing refunds
Give the team a dashboard they could run without us
Problems
on the table.
The reality we walked into — usually after another agency had already tried.
Orders arrived across WhatsApp threads, calls and DMs with no single source of truth
No delivery-zone enforcement — wrong-area orders created a fortune in refunds
Zero visibility for customers on order status after paying
Two agencies before us had taken payment and delivered nothing usable
Outcomes
that stuck.
Live, checkable results — not a slide-deck promise.
Orders flowing 24/7 with COD and card checkout
Delivery-zone mapping eliminated wrong-area orders
Same-day delivery slots live for Karachi
Overseas orders from Dubai and London converting into the Karachi hub
We ran Khalifa Market on WhatsApp for years, and honestly I was sceptical, two agencies before had taken our money and handed back nothing we could use. BuildnScale turned our phone orders into a live grocery store that was taking orders 48 hours after handover. The delivery-zone mapping alone stopped a fortune in refunds. Yousaf kept calling me back until I understood my own dashboard. Nobody else has done that for us.